You are receiving this email because an employee of our email vendor, Customer.io, misused their access to Customer.io’s systems to download and share email addresses with an unauthorized third party. Impacted email addresses include those provided by OpenSea users and subscribers to our newsletter.
At this time, we believe that your email address may have been part of the customer.io data incident.
Please be extra cautious about email safety during this time. For reference, we’ve laid out some email safety best practices below.
Be cautious of phishing emails from addresses trying to impersonate OpenSea. OpenSea will ONLY send you emails from the domain: ‘opensea.io.’ Please do not engage with any email claiming to be from OpenSea that does not come from this email domain.
Never download anything from an OpenSea email. Authentic OpenSea emails do not include attachments or requests to download anything.
Check the URL of any page linked in an OpenSea email. We will only include hyperlinks to ‘email.opensea.io’ URLs. Make sure that ‘opensea.io’ is spelled correctly, as it’s common for malicious actors to impersonate URLs by shuffling letters.
Never share or confirm your passwords or secret wallet phrases. OpenSea will never prompt you to do this – in any format.
Never sign a wallet transaction prompted directly from an email. OpenSea emails will never contain links which directly prompt you to sign a wallet transaction. Never sign a wallet transaction that doesn’t list the origin of https://opensea.io if you were led there by email.
Your trust and safety is a top priority, and we wanted to share the information we have at this time. We’ve reported the incident to law enforcement and are cooperating with their investigation.
Please help us keep the community safe by reporting any suspicious communication that appears to be from OpenSea at support.opensea.io.